Professional Development

BY Dr. Tangier Scott | May 18, 2022 Workplace bullying is defined as persistent mistreatment that occurs in the workplace. It can include behaviors such as verbal criticism, personal attacks, humiliation, belittling, and exclusion.1It’s important to note that anyone can be a bully or be bullied regardless of the role a person holds in the […]

BY Dr. Tangier Scott | May 11, 2022 Many people have so many responsibilities that it’s easy to neglect your own personal needs often. And while it’s hard to prioritize self-care activities, improving your well-being is one of the best ways to support overall health, including physical, mental and emotional health. You’ll have an easier

BY Dr. Tangier Scott | May 4, 2022 A lot of people live their lives having no clue what they want. They usually follow the American Dream without a second thought, just because that’s what’s expected of them. If you ask me, that’s a pretty lousy way to live your life. At the risk of

BY Dr. Tangier Scott | April 27, 2022 Outstanding customer service is the foundation of any great company.  The way your customer service team interacts with its clients significantly impacts the public’s perception of your business. Effective interactions can provoke positive feedback and improve business profitability. Likewise, poor interactions can receive less-than-desirable retaliation.  For this

BY Dr. Tangier Scott | April 20, 2022 Excellent customer service is essential to the success of many businesses. As a customer service professional, it’s your responsibility to keep customers informed and engaged with your company’s products or services. Regardless of your experience, you can always work to improve your customer support skills and increase

BY Dr. Tangier Scott | April 13, 2022 People who ask for what they want have more opportunities to discuss promotion opportunities and career progression planning. This conversation opens up a dialogue that may not otherwise take place—especially if you’re working on a larger team and your boss isn’t aware of your ultimate career goals.

BY Dr. Tangier Scott | April 6, 2022 There are many reasons you can lack confidence at work. Maybe you’re in a job that requires skills you don’t have, or you’re less experienced than anyone around you. Or you’re new to the company and feel uneasy about your ability to succeed. Or you feel threatened

BY Dr. Tangier Scott | MARCH 30, 2022 Diversity and inclusion (D&I) is more than policies, programs, or headcounts. Equitable employers outpace their competitors by respecting the unique needs, perspectives and potential of all their team members. As a result, diverse and inclusive workplaces earn deeper trust and more commitment from their employees.  Businesses need to

BY Dr. Tangier Scott | MARCH 23, 2022 Accountability eliminates the time and effort you spend on distracting activities and other unproductive behavior. When you make people accountable for their actions, you’re effectively teaching them to value their work. When done right, accountability can increase your team members’ skills and confidence. Accountability is one of the

BY Dr. Tangier Scott | MARCH 16, 2022 Why is time management so important?  The benefits of managing time are simple. Good time management allows you to accomplish bigger results in a shorter period of time which leads to more time freedom, helps you focus better, allows you to be more productive, lowers your stress